Privacy Policy

Scope of this policy

This policy applies to visitors of 4ktvusa.com, customers who purchase memberships, and anyone who contacts us through chat, email, or phone. It does not govern third-party apps, payment processors, or messaging platforms — those services maintain their own policies, which we encourage you to review.

By using our website or contacting us for support, you acknowledge this policy. If you disagree with how we handle information, please do not submit personal details through our channels.

Information we collect

We collect information you choose to send us when requesting a demo, asking about plans, or requesting setup help. That typically includes your name or chat display name, phone number, email address (if provided), device type, city or state, and the details of your support request.

During setup we may receive screenshots of your TV menus, player settings, or error messages. You should avoid sending passwords for unrelated accounts, government ID, or full payment card numbers through chat unless we explicitly request a limited confirmation through a secure method.

Our website may also collect standard technical data such as browser type, approximate location derived from IP address, referring pages, and pages visited. This is used to improve site performance and understand which guides are most useful to United States readers.

How we use information

• Respond to demo, pricing, and setup requests
• Recommend a compatible app and plan for your device
• Provide ongoing support for active customers
• Process renewals, upgrades, and billing inquiries you initiate
• Improve website content, navigation, and page performance
• Detect abuse of support channels or fraudulent chargeback patterns
• Comply with legal obligations where required

We do not use your contact details to sell unrelated products, and we do not buy mailing lists to spam you about services you did not ask about.

chat and messaging

Many customers contact us through chat. Messages you send, including device details and screenshots, are used only to help with setup and support. We do not sell your chat history. Please avoid sending passwords for unrelated accounts or sensitive financial documents unless we specifically request payment confirmation through a secure method.

chat is operated by Meta. Your use of chat is subject to Meta's terms and privacy practices. We cannot control how Meta processes metadata about your messages, but we limit what we ask you to share to what is necessary for installation and account service.

Cookies and analytics

We may use basic analytics or hosting logs to understand traffic patterns and fix broken pages. If third-party analytics tools are enabled, they may set cookies according to their own policies. You can control cookies through your browser settings.

Essential cookies or local storage may be required for basic site functions such as remembering consent choices. We do not use cookies to track you across unrelated websites for advertising resale.

Sharing of information

We do not sell personal information. We may share limited data with service providers that help us operate the website, process payments, or deliver support tools, and only as needed to perform those services. Providers are expected to protect data and use it only for the tasks we assign.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of our customers, staff, or the public. If we ever sell the business, customer records may transfer to the successor under equivalent privacy commitments.

Data retention

Support conversations and account details are kept only as long as needed to provide service, resolve disputes, or meet legal requirements. Inactive contact details may be deleted or anonymized after a reasonable period unless you remain an active subscriber.

You can ask us to update or remove contact details that are no longer needed for an active subscription. Some records must be retained for tax, fraud prevention, or dispute resolution even after cancellation.

Security measures

We use reasonable administrative and technical safeguards to protect information we control. No online service can guarantee absolute security. You are responsible for keeping your login credentials private and for securing devices you use to access support chats.

If we become aware of a breach affecting personal data we hold, we will take steps required by applicable law to notify affected customers and regulators where necessary.

Children's privacy

Our services are directed at adults managing household subscriptions. We do not knowingly collect personal information from children under 13. If you believe a child submitted data to us, contact us and we will delete it where appropriate.

Your choices and rights

You can request access to the contact information we hold about you, ask us to correct inaccurate details, or request deletion where we do not need to retain the data for an active service or legal reason. Contact us at support@4ktvusa.com or via the contact page.

Depending on your state of residence, you may have additional privacy rights under US state law. We will honor valid requests to the extent we are legally required and able to verify your identity.

California and state privacy notices

Residents of certain US states may have rights to know, delete, or correct personal information we hold. We respond to verified requests within reasonable timeframes. Because we operate primarily as a service business rather than a data broker, most requests involve contact details and support history tied to an active or recent membership.

International visitors

Our primary audience is in the United States. If you contact us from outside the US, your information may be processed on servers located in the United States or other countries where our providers operate. By submitting data, you consent to that transfer for the purpose of delivering the service you requested.

Changes to this policy

We may update this policy when our practices change or when law requires. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the revised policy.

Contact for privacy questions

4K TV USA — 4ktvusa.com
Email: support@4ktvusa.com
Phone / chat: +971 52 434 6367